Informativa sui rimborsi
Pursuant to art. 52 of D. Lgs. 206/2005, as amended by D.Lgs. 21/2014
our return policy allows you to rethink about your purchase.
The items can be returned within 14 days of the order’s delivery date.
You will receive credit directly to your original payment method.
We will refund the price of the returned item, excluding shipping costs that will be at your expense.
* In case of return, shipping costs are deducted even if marked as free at check out.
Below is the table of shipping costs:
Italy 20€ roundtrip
European Union 60€ roundtrip
Rest of the world 100€ roundtrip
We inform you that we may withhold the amount until verifying the integrity of the product. Therefore, the refund terms will depend on the return’s delivery date and on the items integrity, until a maximum of 30 days.
TERMS AND CONDITIONS
- Items must be returned with all original labels still attached, packaging and other accessories received with the order.
- Take care to return intact, odourless and unused products
- The soles of footwear must be in perfect condition
- Returns the shoes together with their original box, which is effectively considered an integral part of the product itself. Do not use it as a single package.
- Try your swimwear over your underwear.
- Remember to ship your return from the same country where the order was delivered or we should adjust the shipping costs according to the parameters listed above.
Our goal is that all products arrives in optimal conditions and that every customer is always satisfied with their purchase.
If you receive defective articles, send email to: firstname.lastname@example.org
We reserve the right to request photographic evidence before authorizing returns for defective items.
We also reserve the right to refuse unauthorized returns or returns that do not comply with the conditions listed above.
If we receive returns shipped only within the brand packaging, or where the brand packaging has not been adequately protected, unfortunately we may not be able to make the refund.
For all aspects not specifically expressed, the European legislation for distance trade is authentic.
If you have not received the refund within 30 days of the acceptance email, do not be alarmed and contact us sending an email to: email@example.com
We’ll be happy to help you.
Returning in accordance with our policy is quick and easy.
Just follow the steps below:
- Send an email to firstname.lastname@example.org or via the contact form
Name, Surname, Mail, Telephone number, order number and reason for the request.
Remember that we do not accept returns made with different procedures.
Once you have made your return request, we will process your request within three days.
As soon as your request is accepted, you will receive a confirmation email containing the shipping label and the instructions to follow to return the products.
Make sure you mark the packaging as "Returned Items", with the country of origin marked as IT -
Please pack the product properly and return it using your personalized return label.