If for any reason the customer is not satisfied with their purchase, unused items can be returned for change of size / color or refund within 14 days (fourteen) from the date of receipt of the goods.
INSTRUCTIONS FOR THE RETURN
To exercise this right, the customer must log into their account in the section Order history> Details> Merchandise return, (https://www.throwbackltd.com/en/order-history) select the boxes corresponding to the products for which you want to request the return and give an explanation for the return.
After we have received the return and checked that all the requirements have been met, the customer will receive an e-mail confirming acceptance of the return, or, if it is found the existence of a decrease in value of the returned products, will receive an e -mail in which the amount deducted will be communicated by way of deduction of the reimbursement.
Whatever the payment method used by the Customer (credit card), the refund is activated by Throwback in the shortest possible time and in any case within 14 (fourteen) days from the date on which it became aware of the exercise of your right of withdrawal, once verified that the withdrawal occurred in compliance with the conditions above.
The time for crediting or returning the sums paid by the customer for the purchase of products takes place within 14 (fourteen) days.
- The return shipment made with the courier indicated by Throwback will be FREE.
- If the return is returned using a different courier, all costs will be charged to the customer.
- The return shipment must take place within 14 days from receipt of the order.
2 (two) TYPES OF COMPENSATION ARE AVAILABLE
- Change of measurement/color
It is possible to change only for a different size or a different color of the same item, if available.
The new requested item can be returned following the same procedure.
The refund will be made as soon as the return arrives at Throwback stores and the items will be verified.
For orders paid by Credit Card the amount refunded will be available to customers in about 10 days, and will still be visible on the next card statement and the timing may vary slightly depending on the banking circuit of the credit card used.
For orders paid by Paypal the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase.
Any differences in the amount due to the exchange rate fluctuation can not be reimbursed.
In case of free Express shipping, the amount refunded will correspond to that of the returned products.
In the case of paid shipping, the amount refunded will correspond to that of the product plus shipping costs.
TERMS AND CONDITIONS
- Each garment must be returned with all the labels and tags attached and inclusive of all the original packaging and accessories (dustbags, hangers, covers, etc.) received with the order.
- All products purchased must be returned together with their original box or packaging, which is considered to all effects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
- Returns must be shipped within the box or Throwback packaging.
- In the event that the customer receives defective goods, or that errors occur in the shipment by Throwback, it is required to follow the same instructions above. Throwback reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for returning the goods to their premises.
- Any products such as Boxers, Briefs, Swimwear, Bikinis and underwear in general, must be tested on their personal laundry. Returns of these items will be refused and returned to the customer if the transparent hygienic protection label has been removed, or if the items show signs of use.
- Returns authorized by Throwback must be shipped from the same country in which the original order was delivered.
- Throwback reserves the right not to accept returns sent by couriers other than that indicated in the e-mail with return instructions if the delivery involves additional costs for Throwback or requires collection at a branch of the courier.
- Throwback also reserves the right to refuse unauthorized returns or anyhow not compliant with all the conditions.
- In these cases the goods will be returned to the sender at the original shipping address.
- Any acceptance of these returns will in any case involve a charge equal to 10% of the value of the returned goods.
For all aspects not specifically expressed, the European legislation for distance marketing is authentic.